Shipping policy

 

Shipping:

  1. Order Processing Time: Since each of our marble products is meticulously crafted upon order, please allow a production time of 4-6 weeks, unless directly available in stock, in which case the time of delivery will be specified at checkout. This ensures that your item meets our rigorous quality standards.
  2. Shipping Methods: Due to the weight and dimensions of many of our products, we use specialized freight carriers for safe and secure transportation. Shipping fees will be calculated at checkout based on your location and the dimensions of your order.
  3. Delivery Time: The estimated delivery time will be provided at the time of shipment, taking into account the destination and carrier's schedule. We will notify you with a tracking number once your order has been shipped.
  4. International Shipping: We offer international shipping on all of our items. Please note that some customs fees, taxes, and duties may be the responsibility of the customer and may vary depending on the destination country.

Returns:

  1. Return Eligibility: We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Customized and made-to-order products, however, are not eligible for returns.
  2. Return Process: To initiate a return, please contact our customer service team at info@stonestudios.me with your order number and a detailed description of the issue.
  3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
  4. Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  5. Damaged or Defective Items: If your item arrives damaged or defective, please contact our customer service team immediately at info@stonestudios.me . We will work with you to resolve the issue, which may include providing a replacement or refund.

By placing an order with Stone Studios, you agree to abide by the terms and conditions outlined in this return and shipping policy. If you have any questions or concerns, please do not hesitate to reach out to our dedicated customer service team.